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FAQs for Current Residents

When is rent due?
Can we paint our apartment?
What are the pool hours?
How do we put in a maintenance request?
How much notice do I have to give to move out at the end of my lease?
How soon after move out will I get my security deposit returned?
How much will my rent go up at renewal?


When is rent due?

Rent is due on the 1st of every month. There is a grace period until the 5th of the month. Any payment received after the 5th of the month, will be considered late. There is a late fee of $35 that will be applied to your account.

Can we paint our apartment?

Residents can paint the interior walls of their apartment any desired color. At move out, the resident is responsible for priming the walls, so that the color paint does not show through.

What are the pool hours?

We do not have set dates of when the pool will be opened and closed for the season. We open the pool as soon as it starts to get warm and close it as soon as it starts to get cool! Once the pool is opened, until Memorial Day, it is open Monday-Friday 10am – 5pm only. After Memorial Day, normal pool hours are 10am – 8pm daily.

How do we put in a maintenance request?

Maintenance requests can be called into the office or submitted online through our website. If there is an emergency after hours, please call 434-973-8180 and a member of our maintenance staff will assist you.

How much notice do I have to give to move out at the end of my lease?

Our office contacts residents about 90 days in advance to their lease expiration to give the renewal options.  A 30-day written notice to vacate is required to move out upon lease expiration.

How much will my rent go up at renewal?

There is not a set amount that rent will go up at renewal; rather, renewal rates are determined based on availability, the number of lease expirations in any given month, and the Charlottesville market overall.

How soon after move out will I get my security deposit returned?

In accordance with the Virginia Residential Landlord Tenant Act, any refunded deposit will be sent to you within 45 days of move out.